We are passing on the reduction in VAT to 5% on all tickets, this will be calculated at check-out.
The health and wellbeing of our visitors and our teams is our overriding priority during this time.
- We are delighted to welcome visitors back to the Park, Gardens, Woodland Walks. We have taken steps to ensure both visitors and staff can maintain safe social distancing whilst still enjoying the beautiful surroundings.
- All tickets must be purchased in advance of arrival and either printed or viewable on a smart device. We are operating a cashless system to reduce the need for physical transactions.
- We have limited our tickets each day to control visitor numbers and prevent overcrowding within our park and gardens.
- We have installed Perspex screen across our kiosks.
- We are encouraging the use of PPE with our visitor facing teams.
- Cleaning teams will be dedicated to managing our lavatories and other touch points within the grounds.
- Queuing points will be clearly marked out with 2m gaps.
- We have provided additional hand sanitisers around our entry and exit points.
- We have temporarily removed our buggy service upon consideration of social distancing guidelines.
Stable Yard
The Stable Yard is open Tuesday-Sunday, please check individual shop opening times before travelling.
HHA (Historic Houses Association), Great British Heritage, RHS, National Trust or English Heritage cards are NOT valid for entry. Dogs and picnics are not permitted in the Gardens or on the Farm, with the exception of assistance dogs. Dogs are allowed into the Park. The visitor facilities at Hatfield House can from time to time be disrupted due to maintenance, filming or preparations for major events. Please refer to the events page for details of current scheduled events. Whilst every effort to minimise disruption will be made, we reserve the right to close, re-schedule or withdraw the visitor facilities without notice. The Old Palace viewing bay is often closed for private functions. Flash photography and video recording is not permitted in the House. All commercial photography and recording requires permission. To contact us, please see our contact us page by clicking here.
