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Accessability - Hatfield House
Accessability - Hatfield House


It is always a pleasure for us to welcome and help groups of people with disabilities, we do all we can to make a visit to Hatfield House enjoyable for everyone

Click here to download our Access Statement

Disabled parking is available within the main carpark accessed through George’s Gate. Access to the shops, restaurant and lavatories is wheel chair friendly. Both male and female lavatories in the Stable Yard have a disabled toilet. There is a good route for wheelchairs around the garden and a plan can be picked up at the garden kiosk.

The Lift In Hatfield House

The lift at Hatfield House was installed during the Victorian period and although it is regularly checked and maintained over the years it has become a little sensitive. Before getting into the lift we would like to make you aware of the following:

The lift can carry 1 wheelchair and 1 person

  • It’s 113cm (depth) by 90cm (wide) and over 2 meters high
  • The total weight limit for the lift is 450lb / 32 stones / 204 kilograms
  • Entrance to the lift is 66cm wide on the lower floors and 63cm wide on the first floor
  • It has a tendency to jolt to a stop, this may cause discomfort to some visitors
  • The lift is for wheel chair users only.

Only two wheelchairs are permitted on the first floor at any one time for fire safety and evacuation reasons. Visitors may be asked to wait on their current floor if there are already two people on the first floor. The lift is called to the relevant floor by a member of staff, they do not travel with you in the lift.

We regret that some larger wheelchairs cannot be accommodated.

For visitors with large or powered chairs which cannot fit the lift we can offer a transfer to wheelchairs we have available for those able to move to another chair. We have two wheelchairs available for use in the house only. These can also be used by the elderly and for any other visitors with walking difficulties. We do not have wheelchairs or buggies for use outside the garden or park.

Necessary helpers of disabled visitors are always admitted free of charge. Please ensure that you inform the Lodge keepers on arrival at the kiosk of your particular needs to obtain this concession.

Visitors in a wheelchair must be accompanied by somebody who is able assist them up and down the access ramps, our guides will help where possible but are not themselves able to help with building access.

Information for Groups with disabled people

It is always a pleasure to welcome and help groups of people with disabilities to Hatfield House. There are a few things you should be aware of before planning to bring a group;

  • We have two wheelchairs available to lend for use in the house if needed
  • We do have a lift within the house to help wheelchair users access the first floor
  • Only two wheelchairs are permitted on the first floor at any one time for fire safety and evacuation reasons. If the number of wheelchair users in the group exceeds 2 we may have to restrict the tour to the ground floor.
  • To allow for greater movement of disabled groups in the house we can offer tours at 10am (an hour before we open to the public)
  • We do have to reserve the right not to admit groups with wheelchairs and severe learning difficulties at weekends and bank Holidays when not booked in advance

On the day of your visit

  • There are no public lavatories in the house, lavatories can be found in the Stable Yard.
  • You should allow at least 20 minutes prior to the start of your tour to visit the lavatories
  • On arrival you would be met at the front of the House and given directions to the wheelchair entrance
  • Please be aware the groups that arrive late to start the tour may well then be restricted to a tour of the ground rooms only

We do admit carers into the house for free if a carers card can be shown.

A visit to Hatfield House, garden and park is always worthwhile and very much enjoyed by groups of people with disabilities. For booking and further advice or help please contact us on 01707 287052.

  • Hatfield House:
  • OPEN 11am-3:30pm (last entry 2:30pm)
  • West Garden:
  • OPEN 10:30am-5pm
  • East Garden:
  • Restaurant:
  • OPEN 10am-5pm
  • Stable Yard:
  • OPEN 10am-5pm
  • Hatfield Park Farm:
  • OPEN 10am-5pm (last entry 4pm)
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