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FAQs - Hatfield House
FAQs - Hatfield House

FAQs

Some of the most common general questions are addressed here.

Is Hatfield House a National Trust or English Heritage property?

Hatfield House is not part of the National Trust, English Heritage or HHA so standard admission prices apply. Hatfield House is one of the Treasure Houses of England. Find out more about the Treasure Houses of England at www.treasurehouses.co.uk.

Are dogs allowed at Hatfield House?

Dogs are permitted in the Park only and not allowed in Hatfield House, Gardens or Hatfield Park Farm. Assistance dogs such as guide dogs, are allowed in the House and Gardens.

Does Hatfield House offer a discount for carers?

We offer free admission to carers. Do not include carers when booking online as they will be given complimentary admission on arrival when showing a carers card.

Is Hatfield House accessible to wheelchair and mobility scooter users?

For details on accessibility to the House, Park and Gardens please see access page.

Is photography permitted at Hatfield House?

Photography is permitted for non-commercial and personal use. Tripods, lighting equipment and drones are not permitted. Wedding photography is exclusive to couples getting married at Hatfield House.  We reserve the right to ask visitors taking part in wedding, engagement, portrait or commercial photography to leave the premises.

Is cycling permitted in Hatfield Park?

Cycling is not permitted in the estate. Visitors are welcome to cycle to Hatfield House and use one of the bike racks to secure their bicycle whilst visiting the estate.

Can I bring my own food?

Picnics are permitted in the Park but we ask that visitors dining in the Park do not litter by using the bins provided. Picnics are not allowed within the formal gardens.  The use of BBQs – disposable or otherwise – is not permitted in the estate. The Coach House Restaurant operates it’s own BBQ in the Stable Yard during the summer months.

Can I purchase tickets on arrival?

Yes, tickets can be purchased in advance online or upon arrival at one of the ticket offices.

Do you have to pay an entrance fee for the Stable Yard?

No, there is no entrance fee to visit the Stable Yard.

Is camping permitted in Hatfield Park?

Camping is not permitted within the estate.

Is Horse riding permitted Hatfield Park?

Horse riding is not permitted within the estate..

Who do I contact about lost property?

If you have lost property whilst visiting Hatfield House please contact us on;

visitors@hatfield-house.co.uk / 01707 287010

What is the refund policy for advanced tickets?

Tickets purchased from us cannot be refunded or exchanged unless an event is cancelled or rescheduled or we fail to fulfil a service integral to your visit. For full details please click refund policy.

Are Tesco Clubcard vouchers accepted?

Clubcard vouchers can be exchanged for ‘Days Out Tokens’ which can then be used to purchase tickets for Hatfield House, Park and Gardens.

Tokens are not valid for admission to the East Garden, promotional offers, season tickets, membership schemes or Living Crafts, Art in Clay or for any other event at Hatfield House or for general admission during these events. Tokens may be used to purchase general admission to Hatfield House, Park and Garden tickets only.

What is the age for a Senior discount?

A discounted ticket is available to all those over 65 years old.

TODAY'S OPENING TIMES

  • Hatfield House:
  • OPEN
  • West Garden:
  • OPEN
  • East Garden:
  • CLOSED
  • Restaurant:
  • OPEN
  • Stable Yard:
  • OPEN
  • Hatfield Park Farm:
  • OPEN

Latest News

Farewell to The Game Fair… we look forward to welcoming you back in 2019! - Hatfield House

Farewell to The Game Fair… we look forward to welcoming you back in 2019!

It’s been a fun filled 3 days…thank you to all those who visited and made this such...