29 July 2022

A Message From AEG Presents

Unfortunately, following an enjoyable evening in concert with Michael Bublé at Hatfield Park, a portion of attendees experienced delays and issues with exiting the venue’s car park.

While a comprehensive traffic management ingress and egress plan was agreed ahead of the event, a large number of contracted traffic management staff left after the ingress following the arrival of concert-goers, resulting in issues carrying out the egress plan. As such, some guests experienced excessive delays and disruption.

Upon learning of the issue, Hatfield Park and other event staff offered their immediate assistance for which we are extremely grateful.  Unfortunately by the time this was implemented the situation was already irretrievable and customers were stuck trying to exit. This was a less than ideal experience for fans and we apologise profusely for the inconvenience caused on what was an amazing night of music.

You can contact AEG Presents with customer feedback directly using the below form:

A Message From AEG Presents - Hatfield Park